Privacy Policy

FreshRun ("FreshRun," "we," "us," or "our") provides on-demand laundry pickup, washing, folding, and delivery services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile apps, and related services (collectively, the "Service").

1. Information We Collect

We collect the following categories of information:

• Account information: name, email address, phone number, password, and school or housing details.
• Order information: pickup and delivery addresses, order history, laundry preferences, and special instructions.
• Payment information: billing details processed by our third-party payment processor (Stripe). We do not store full payment card numbers on our servers.
• Location information: approximate or precise location, with your permission, to coordinate pickup and delivery.
• Photos: images taken at pickup, processing, and delivery to confirm the condition and status of your order.
• Communications: messages you send us, SMS/text notifications you opt into, and support requests.
• Device and usage information: IP address, device identifiers, app version, and interactions with the Service, collected automatically.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and process your orders.
• Coordinate pickup and delivery logistics with drivers and laundromat partners.
• Process payments and send billing notifications.
• Send order status updates, including via SMS and push notifications.
• Provide customer support and respond to inquiries.
• Improve, secure, and maintain the Service.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We share information only as needed to operate the Service:

• Drivers and laundromat partners: to fulfill pickup, processing, and delivery of your order.
• Service providers: payment processing (Stripe), SMS/notification delivery, hosting, and analytics providers who process data on our behalf.
• Legal and safety: when required by law, or to protect the rights, property, or safety of FreshRun, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal information.

4. SMS & Push Notifications

If you opt in to SMS updates, we use your phone number to send order status and account notifications. Message and data rates may apply. You can opt out at any time by replying STOP or adjusting your notification preferences in the app.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described in Section 7.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

• You can access, update, or correct your account information at any time in the app.
• You can request deletion of your account and personal data by contacting us below.
• You can opt out of SMS or promotional communications at any time.
• Depending on your location, you may have additional rights under applicable privacy laws.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a revised "Last updated" date, and where required, provide additional notice.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at [email protected].